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Senior Customer Solutions Analyst

Senior Customer Solutions Analyst 

Sacramento, CA

Position Overview

Senior Customer Solutions Analyst  work with a Director, as well as other members of the Marketing Evolution team, to execute software and analytics projects, develop insights and recommendations, and deliver value for our customers.  

Key characteristics of a successful Senior Customer Solutions Analyst include:

  • 3+ years of experience in quantitative analysis
  • 3-5 years of work experience, but will consider all levels
  • Ability to analyze and interpret complex sets of data and information and turn them into actionable insights for customers
  • Strives to be a positive mentor and role model to other team members
  • Excellent communication (both verbal and written) and interpersonal skills
  • A sense of urgency in executing work, sometimes under tight deadlines, and the ability to manage multiple projects
  • Relentless attention to detail and accuracy
  • Advanced skills in Microsoft Excel and PowerPoint
  • Passion for marketing analytics, and in using technology to make best use of the analytics
  • An ongoing desire to go beyond project-specific work, be creative, and bring new ideas to the table to improve the overall data management and analytics process

While media and/or analytics experience is certainly a plus, more than anything we are looking for extremely smart, intellectually curious, highly motivated team members that fit well within our fun team and working environment.

Responsibilities

A Senior Customer Solutions Analyst 's general responsibility is to manage the execution of multiple software and analytic projects of varying size and scopes. Some specific responsibilities, under the oversight of a Director and with the support of other team members include:

  • Drive the delivery of our software and analytics products to customers
  • Lead the process of taking customers’ questions, designing a data analysis plan to answer those questions, and illustrating the results in a clear, visually-appealing format
  • Interpret survey results and identify customer implications: drive the results from data into insights and recommended customer actions based on analysis, pattern recognition, and experience
  • Create project timeline and roadmap; ensure the project logistics are on track; dive deeply into problems when complex situations arise
  • Oversee 3rd-party partners who program and field the survey and other data-capture instruments
  • Design surveys to most effectively meet project objectives
  • Develop a deep understanding of our software, becoming an expert user and learning its inner workings and nuances
  • Create supporting materials to train customers on our software
  • Maintain high accuracy standards
  • Create and review PowerPoint presentation materials
  • Build positive, productive relationships with customers and internal team members
  • Develop personal credibility with key customer stakeholders, with the goal of becoming a “trusted advisor”

Marketing Evolution Company Overview

“It’s our people that set us apart.”

Marketing Evolution is the top company in measuring and optimizing advertising, a place where innovative marketing minds, advanced data science, and visionary technology meet. We offer software and strategic consulting services to help leading marketers plan, measure, and continuously improve their performance and unlock ROI.

With an impressive list of blue-chip customers like Best Buy, Citibank, Warner Bros and more, the company has a stable base and amazing growth. We are growing at double-digit rates and recently raised capital to accelerate growth to triple digits.

Marketing Evolution has been called a Goldilocks company. At about 100 people, it’s not too small. It’s not too big. One person truly can make a difference. You can make a difference.

Marketing Evolution sits at the top of their field.

  • The independent firm Forrester named Marketing Evolution a “Leader”
  • The Advertising Research Foundation awarded Marketing Evolution the Big Data Gold Medal Award for its work with Warner Brothers
  • The CEB Marketing Leadership Council announced a new round of Best Practices case studies based Citibank’s work with Marketing Evolution’s software

If you like to be part of a winning team and want to make the best company in the field even better, this is the place for you.

www.marketingevolution.com

Marketing Evolution embraces and celebrates difference for the benefit of our employees, our products and our customers. We are proud to be an equal opportunity workplace, an affirmative action employer and are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. Each offer of employment is contingent upon the successful completion of employment references and post-offer background screenings. We offer a competitive comprehensive benefits package, including Medical, Dental, and Vision coverage, 401(K) Savings Plan, Vacation and Company holidays.

To recruitment agencies: Marketing Evolution does not accept agency resumes. Please do not forward resumes to our jobs alias, Marketing Evolution employees or any other company location. Marketing Evolution is not responsible for any fees related to unsolicited resumes.

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