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Customer Success Account Executive

Marketing Evolution

Account Executive, Customer Success

Los Angeles, CA

Account Executives (AEs) work with a Director, as well as other members of the Marketing Evolution team, to execute software and analytics projects, develop insights and recommendations, and deliver value to our customers.  

Successful AE characteristics include:

  • Strong quantitative skills, with an ability to analyze and interpret complex sets of data and information
  • Solid communication (both verbal and written) and interpersonal skills
  • Relentless attention to detail and accuracy
  • A sense of urgency in executing work, sometimes under tight deadlines, and the ability to manage multiple projects
  • Experience and comfort with Microsoft Excel and PowerPoint; extensive experience with both programs preferred
  • Strong interest in marketing analytics, and in using technology to make the best use of the analytics
  • Utilizing data to build graphs and creatively craft visual stories
  • An ongoing desire to go beyond project-specific work, be creative, and bring new ideas to the table to improve the overall data management and analytics process
  • Strong desire and appreciation for being part of a growing team that:
  • Supports one another and work as partners
  • Strives to go the extra mile and over-achieve
  • Recognizes and rewards outstanding performers
  • Is committed to company and personal growth and development
  • Thirst for learning and build a strong foundation for long-term career growth and success

While marketing analytics experience is certainly a plus, more than anything we are looking for brilliant, intellectually curious, highly motivated team members who fit well within our fun, hard-working, team environment.

Responsibilities

An AE’s general responsibility is to manage the day-to-day execution of multiple software and analytics projects of varying size and scope. Some specific responsibilities, under the oversight of a Director and with the support of other team members include:

  • Execute key parts of the process of onboarding customers onto our software platform
  • Understand how different types of data flow into our software, and how the data and algorithms come together to create our marketing optimization recommendations
  • Create supporting materials used by the team to train customers on our software
  • Run optimization scenarios to test our software, understand its logic and ensure its accuracy
  • Execute key parts of the process of onboarding customers onto our software platform
  • Create supporting materials to train customers on our software
  • Collaborate closely and frequently with our Modeling and Software teams to deliver our software and recommendations
  • Oversee and execute the design, development, fielding and monitoring of survey instruments, the key data feed for our media optimization software
  • Design surveys to most effectively meet project objectives
  • Oversee 3rd party partners who program and field the survey and other data-capture instruments
  • Monitor incoming results and proactively correct any issues to ensure the data is of the highest possible quality
  • Take the lead to drive the process of addressing customers’ questions, designing a data analysis plan in response, and illustrating the results in a clear, visually appealing format
  • Interpret survey results and identify customer implications: drive the results from data into insights and recommended customer actions, based on analysis, pattern recognition, and experience
  • Support, and often take the lead in, project-related communications, both customer and internal
  • Prepare and proof documents for meetings and discussions (e.g., slide presentations)
  • Actively participate in customer and internal calls and meetings
  • Capture and document the outcomes of meetings and discussions, immediately, to keep the team focused
  • Contribute to a positive office culture by proactively setting a tone of collaboration with a can-do attitude

Marketing Evolution Company Overview

“It’s our people that set us apart.”

Marketing Evolution is the top company in measuring and optimizing advertising, a place where innovative marketing minds, advanced data science, and visionary technology meet. We offer software and strategic consulting services to help leading marketers plan, measure, and continuously improve their performance and unlock ROI.

With an impressive list of blue-chip customers like Best Buy, Citibank, Warner Bros and more, the company has a stable base and amazing growth. We are growing at double-digit rates and recently raised capital to accelerate growth to triple digits.

Marketing Evolution has been called a Goldilocks company. At about 100 people, it’s not too small. It’s not too big. One person truly can make a difference. You can make a difference.

 Marketing Evolution sits at the top of their field.

The independent firm Forrester named Marketing Evolution a “Leader”
The Advertising Research Foundation awarded Marketing Evolution the Big Data Gold Medal Award for its work with Warner Brothers
The CEB Marketing Leadership Council announced a new round of Best Practices case studies based Citibank’s work with Marketing Evolution’s software

If you like to be part of a winning team and want to make the best company in the field even better, this is the place for you.

www.marketingevolution.com

Marketing Evolution embraces and celebrates difference for the benefit of our employees, our products, and our customers. We are proud to be an equal opportunity workplace, an affirmative action employer and are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. Each offer of employment is contingent upon the successful completion of employment references and post-offer background screenings. We offer a competitive comprehensive benefits package, including Medical, Dental, and Vision coverage, 401(K) Savings Plan, Vacation and Company holidays.

To recruitment agencies: Marketing Evolution does not accept agency resumes. Please do not forward resumes to our jobs alias, Marketing Evolution employees or any other company location. Marketing Evolution is not responsible for any fees related to unsolicited resumes.

 

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